Returns/Exchange

Thank you for your purchase with Xborder. We hope you are happy with your purchase. However,  If you find any kind of problems after receiving your product such as..

  • Physically damaged
  • Defective
  • Product does not function properly,
  • Incorrect or Product not same as displayed on image,
  • Wrong color & size etc…

You can receive replacement of your product. In such cases, please inform us through e-mail to at support@xborder.com.bd.

Please see below for more information on our return or exchange policy.

 

EXCHANGE

All return or exchange must be postmarked within seven (07) days after arrival to customer date.  All returned items must be in new and unused condition, with all original tags and labels attached, Unboxing  video or all proper documents which is ensure that this product is eligible for return or exchange.

 

RETURN PROCESS

To return/exchange an item, please email our customer service at support@xborder.com.bd  to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address.

 

Support Team

Attn:  Xborder RMA

House # 628, Road # 09, Avenue # 03

Mirpur DOHS, Mirpur#12,

Dhaka 1216, Bangladesh.

Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspection the condition of your item, we will start processing your product for exchange. Please allow at least seven (7) working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email or SMS to your registered number when your return has been processed.

 

EXCEPTIONS

If Xborder failed to delivery according to committed delivery date, please contact us at the customer service number below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions or suggestion concerning our return policy, please contact us at

+8809678 252525 or mail to at support@xborder.com.bd